How does the DualFit™ height system work?
One side is 3.5 inches. The other is 4.3 inches. Flip the pillow to pick the height that feels right for your neck.
Does it work for all sleep positions?
Yes. Side, back, stomach — the OrthoCloud™ adjusts to how you sleep and keeps your neck supported.
Will it go flat?
No. The memory foam keeps its shape and stays supportive, even after months of use.
Is it safe for sensitive skin?
Yes. The cover is OEKO-TEX® certified — tested against 350+ harmful substances and safe for everyday skin contact.
Does it smell when I first open it?
You may notice a light "new foam" scent when you first unbox it. This is normal and harmless. It comes from the packaging process, not the foam itself.
The smell fades on its own in 24–72 hours.
How do I get rid of the smell faster?
Take it out of the packaging right away
Leave it in a well-ventilated room
Give it 24–72 hours to air out
A pillowcase and fresh air is usually all it takes.